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Return to shopShipping Policy
Effective Date: 05-05-24
At Premium Stoves, we are committed to delivering your stove products quickly and reliably. This Shipping Policy outlines our procedures and expectations regarding order processing and delivery.1. Shipping Area
We currently ship only within the United States. We do not offer international shipping at this time.
2. Processing Time
Orders are typically processed within 1 to 3 business days. Custom or made-to-order items may require 3 to 4 weeks for preparation prior to shipping.
3. Delivery Time
Once shipped, delivery usually takes 5 to 9 business days, depending on your location and the shipping carrier.
4. Shipping Costs
Shipping costs are calculated at checkout and may vary based on the size and weight of the item, as well as the destination.
5. Tracking Information
After your order ships, you will receive an email with a tracking number so you can monitor the status and estimated delivery date of your package.
6. Shipping Carriers
We use trusted carriers such as FedEx, UPS, and USPS. The specific carrier will depend on the size of the product and the delivery destination.
7. Delivery Refusal
If you refuse delivery of a shipment for any reason other than visible damage or a shipping error, a 20% restocking fee may be applied, along with any shipping charges incurred.
8. Damaged or Lost Items
Please inspect your shipment upon arrival. If your order arrives damaged or appears to be lost, contact us immediately at sales@premiumstoves.shop with photos and details. We will work to resolve the issue quickly.
9. Contact Us
If you have any questions regarding shipping, please contact us:
sales@premiumstoves.shop
(435) 817-9359
Effective Date: 05-05-24
Thank you for shopping at Premium Stoves, operated by DLS GROUP LLC. We take pride in offering premium stove products and exceptional customer service. If you’re not completely satisfied with your purchase, we're here to help.
1. Order Cancellations
Orders can be canceled for a full refund within 24 hours of purchase, provided the item has not yet been shipped. After 24 hours, cancellation requests may be subject to restocking fees if the order has already been processed or shipped.
2. Returns
We accept returns on eligible stove products under the following conditions:
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The return request is made within 30 days of delivery.
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The product is unused, in original packaging, and in resalable condition.
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You must contact us first to receive a Return Authorization (RA) before sending anything back.
To start a return, please contact us at 📧 sales@premiumstoves.shop or 📞 (435) 817-9359.
3. Refunds
Once we receive and inspect your return:
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A refund will be issued to your original payment method, minus any applicable fees.
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Original shipping fees are non-refundable.
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If the return is due to our error (e.g., damaged or incorrect item), we will cover return shipping costs.
Please allow 5–10 business days for the refund to appear on your account after approval.
4. Non-Returnable Items
We cannot accept returns on:
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Used or installed stoves
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Custom-made or special-order items
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Clearance or final sale products
5. Damaged or Defective Products
If your stove arrives damaged or defective:
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Report it to us within 48 hours of delivery with photo evidence.
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We will arrange for a replacement or refund depending on the situation.
6. Exchanges
We do not offer direct product exchanges. You may return the item (if eligible) and place a new order.
7. Restocking Fees
A 20% restocking fee may apply to returned items unless the return is due to our error.
If you have any questions, don’t hesitate to reach out:
📧 sales@premiumstoves.shop
📞 (435) 817-9359