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Return to shopPrivacy Policy
Effective Date: 05-05-24
Welcome to Premium Stoves, your trusted destination for high-quality stoves, operated by DLS GROUP LLC. We are dedicated to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, and share your personal data when you visit www.premiumstoves.shop or engage with our services.
If you have any questions, please contact us at 📧 sales@premiumstoves.shop or 📞 (435) 817-9359.
1. Information We Collect
We may collect the following types of information when you interact with our site:
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Personal Information: Your name, shipping address, email, phone number, and payment details — especially when you place an order or create an account.
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Device Information: IP address, browser type, device type, and operating system — automatically collected to ensure site functionality and security.
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Usage Data: Information about how you browse our site, such as pages viewed, time spent, and interaction patterns — used to improve user experience and marketing.
2. How We Use Your Information
We use your data to:
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Process and fulfill orders for stoves and provide shipping and support.
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Personalize your shopping experience and recommend relevant stove products.
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Send marketing communications, promotions, and product updates (if you opt-in).
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Improve our website and services through analytics and user behavior insights.
3. Sharing Your Information
We only share your information with trusted third-party service providers involved in:
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Payment processing
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Order fulfillment and delivery
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Customer support services
All third parties are contractually required to keep your data confidential and use it only as needed to provide their services.
4. Data Security
We implement industry-standard security measures to protect your data against unauthorized access, loss, or misuse.
5. Your Choices
You can:
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Access, update, or delete your personal information at any time.
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Opt out of promotional emails by following the “unsubscribe” link or contacting us directly.
6. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be posted on this page with a revised effective date.
By using premiumstoves.shop, you agree to the practices outlined in this Privacy Policy.
If you have any concerns or questions, feel free to contact us:
📧 sales@premiumstoves.shop
📞 (435) 817-9359
Effective Date: 05-05-24
Thank you for shopping at Premium Stoves, operated by DLS GROUP LLC. We take pride in offering premium stove products and exceptional customer service. If you’re not completely satisfied with your purchase, we're here to help.
1. Order Cancellations
Orders can be canceled for a full refund within 24 hours of purchase, provided the item has not yet been shipped. After 24 hours, cancellation requests may be subject to restocking fees if the order has already been processed or shipped.
2. Returns
We accept returns on eligible stove products under the following conditions:
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The return request is made within 30 days of delivery.
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The product is unused, in original packaging, and in resalable condition.
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You must contact us first to receive a Return Authorization (RA) before sending anything back.
To start a return, please contact us at 📧 sales@premiumstoves.shop or 📞 (435) 817-9359.
3. Refunds
Once we receive and inspect your return:
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A refund will be issued to your original payment method, minus any applicable fees.
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Original shipping fees are non-refundable.
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If the return is due to our error (e.g., damaged or incorrect item), we will cover return shipping costs.
Please allow 5–10 business days for the refund to appear on your account after approval.
4. Non-Returnable Items
We cannot accept returns on:
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Used or installed stoves
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Custom-made or special-order items
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Clearance or final sale products
5. Damaged or Defective Products
If your stove arrives damaged or defective:
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Report it to us within 48 hours of delivery with photo evidence.
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We will arrange for a replacement or refund depending on the situation.
6. Exchanges
We do not offer direct product exchanges. You may return the item (if eligible) and place a new order.
7. Restocking Fees
A 20% restocking fee may apply to returned items unless the return is due to our error.
If you have any questions, don’t hesitate to reach out:
📧 sales@premiumstoves.shop
📞 (435) 817-9359